Concierge Request

I have sent in a footprint request for a part that is very similar to one that already exists in the parts library. It has been over a week and I have not heard from anyone. It is only a 13 pin connector, nothing very difficult but I need to be able to put it on the PCB board layout and currently I cannot because it has been edited. Can someone please contact me so I know how long this process will take?

Thank you